Booking Process
To place a booking with us, the lead guest must be at least 16 years of age. The maximum number of guests permitted per room is detailed on our website. Only the lead guest and named booking party may use the property and its facilities. Third-party visitors require prior written permission. We operate a strict no pets policy. Pets of any kind are not permitted. Failure to comply may result in immediate cancellation without refund.
A £100 deposit is required to secure your booking. The deposit is refundable after check-out subject to no damages or breaches. The deposit is non-refundable in the event of guest cancellation. The remaining balance is due 30 days prior to arrival. Failure to pay may result in cancellation and retention of the deposit. Any booking amendments incur a £20 administration fee and are subject to availability.
Electric Vehicle Charging Policy
Charging of electric vehicles at the property is strictly prohibited. Any guest found charging an electric vehicle from the lodge or external sockets will forfeit their £100 deposit in full. Additional charges may apply if damage or excessive electricity usage occurs.
Cancellation, Refunds & Non-Arrival
30 days or more before arrival – Full refund of balance paid (excluding £100 deposit). 14–29 days before arrival – 50% refund of balance paid (excluding £100 deposit). 48 hours or less before arrival – No refund. Non-arrival guests forfeit the full booking amount. We strongly recommend appropriate holiday or cancellation insurance.
Check-In & Check-Out
Check-in: 15:00 – 18:00 on day of arrival. Check-out: By 10:00 on day of departure. Alternative times must be agreed in advance
WiFi Usage
WiFi is provided for general browsing and light streaming. Heavy streaming, online gaming, and large downloads/uploads are not permitted. Illegal activity is strictly prohibited and will be reported.
Damages & Lost Property
The lead guest is responsible for any damage caused during the stay. Lost keys, fobs, or access cards incur a replacement charge. Lost property will be disposed of unless contact is made within a reasonable timeframe. We accept no liability for replacing lost items.